Terms and Conditions
These General Terms and Conditions (GTC) govern the purchase of goods in the online shop at femtreva.de, operated by Albrecht IT Services GmbH, Bismarckstraße 2, 25421 Pinneberg, Germany (“AITS”, “we”).
1. Scope and provider
These GTC apply to all orders placed via the femtreva online shop by consumers (§ 13 German Civil Code / BGB) and businesses. The shop and its products are intended exclusively for persons of legal age (18+). Deviating terms of the customer do not apply unless we have expressly agreed to them in writing.
2. Products
We sell erotic, intimate and lifestyle products – in particular toys, lingerie, drugstore/cosmetic items, clothing and accessories. Product presentations in the shop do not constitute a binding offer but an invitation to place an order.
3. Conclusion of contract
By placing products in the cart and completing the checkout by clicking the order button, you submit a binding offer to purchase the items in the cart. We may accept this offer by sending an order confirmation or by dispatching the goods. A confirmation of receipt of the order sent automatically by email does not yet constitute acceptance of the contract, unless acceptance is declared at the same time. The contract language is German (and English where offered).
4. Prices and shipping costs
All prices are total prices in euro and include the statutory value added tax. Applicable shipping costs are shown separately in the cart and during checkout before you place your order.
5. Payment
The following payment methods are available:
- Online payment (PayPal, credit card, SEPA direct debit, instant bank transfer) via our payment service provider Mollie B.V., Amsterdam, Netherlands;
- Advance payment / bank transfer – the goods are shipped after receipt of payment;
- Cash on delivery – only for personal delivery in the Hamburg area and only for items shipped from our own stock (not available for drop-shipping items).
When paying online, the payment is processed by Mollie; the terms and privacy notices of the payment provider apply in addition.
6. Delivery, delivery times and drop-shipping
Delivery is made within Germany and, where offered, to Austria and Switzerland, in neutral, discreet packaging to the delivery address you provide. Unless otherwise stated on the product page, delivery within Germany usually takes 2–5 business days after conclusion of the contract or, for advance payment, after receipt of payment.
Some items are shipped directly by a wholesale partner within the EU on our behalf (drop-shipping). In such cases delivery times may differ and are shown where relevant. For drop-shipping items, personal delivery and cash on delivery are not available.
7. Retention of title
The goods remain our property until full payment has been received.
8. Right of withdrawal for consumers
Consumers have a statutory right of withdrawal as set out in the withdrawal instructions below.
Withdrawal instructions
Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods (or, for a delivery in several parts, the last item).
To exercise your right of withdrawal, you must inform us (Albrecht IT Services GmbH, Bismarckstraße 2, 25421 Pinneberg, email: info@femtreva.de) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.
Consequences of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery type other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier. You must send back the goods without undue delay and in any event no later than fourteen days from the day on which you notified us of the withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exclusion / early expiry of the right of withdrawal
The right of withdrawal does not apply, among others, to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery (§ 312g (2) no. 3 BGB). This concerns in particular intimate and hygiene articles (e.g. toys, cosmetics) whose protective seal has been opened.
Model withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back.)
— To Albrecht IT Services GmbH, Bismarckstraße 2, 25421 Pinneberg, email: info@femtreva.de:
— I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
— Ordered on (*) / received on (*):
— Name of the consumer(s):
— Address of the consumer(s):
— Signature of the consumer(s) (only for paper notifications):
— Date:
(*) Delete as appropriate.
9. Warranty / liability for defects
The statutory rights regarding defects apply. If you are a consumer, statutory limitation periods apply.
10. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. In the case of slight negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations) and limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. Mandatory statutory liability, in particular under the Product Liability Act, remains unaffected.
11. Age restriction (18+)
The shop and all 18+ areas are intended exclusively for persons of legal age. By ordering, you confirm that you are at least 18 years old. We may refuse orders and use age-verification procedures.
12. Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
13. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only to the extent that it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence. Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected.